"We put 20 years of Customer Experience in 4 trainings for managers or teams." Let our CX specialists inspire you with our in-company training solutions. Maybe one size does not fit all! Organizations and people are all different and that is why Multi-Value develops creative and innovative training programs together with you. | ||
#1
Customer-centric leadership
Being able to recognize the different personalities within your team (s) and empower them to achieve the best customer experience. In addition, we will train you feedback techniques so that you can change behavior in a positive way.
For: Country-, District-, CX- and Storemanagers
Participants: 1-5 persons
Duration: 1 day
Location: in-company / location of your choice* / Multi-Value Antwerp
Included: Handouts, small present (Coffee/tea, Lunch, Fruits)*
Budget: € 995 pp
#2
Solve and Improve CX-issues as a team
Resolving internal and practical issues, in order to generate the right customer experience, is something that you tackle as a team. With our Radar workshops we provide tools and techniques to find good and working solutions.
For: Country-, District-, CX- and Storemanagers, Storeteams
Participants: 5-25 persons
Duration: 1 day
Location: in-company / location of your choice* / Multi-Value Antwerp
Included: Radar, small present (When at MV Antwerp : Coffee/tea, Lunch, Fruits)*
Budget: € 295 pp
#3
One question gives all the answers. Customer excellence with NPS.
An individual employee in the store is not responsible for the Net Promoter Score. Everyone within the company contributes directly or indirectly to the NPS. During this workshop we provide you with insights, examples and tools to use NPS within your own organization.
For: Country-, District-, CX- and Storemanagers
Participants: 5-25 persons
Duration: 1 day
Location: in-company / location of your choice* / Multi-Value Antwerp
Included: Handouts, small present (When at MV Antwerp : Coffee/tea, Lunch, Fruits)*
Budget: € 395 pp
#4
Get the best take aways from your CX program.
Learn the benefits of implementing the outcomes and actions from your CX program in the right way. We have a very powerful reporting tool for you. In this workshop you will learn where to find the right information, how to interpret it and how to get started.
For: Country-, District-, CX-managers
Participants: 5-10 persons
Duration: 1 day
Location: in-company / location of your choice* / Multi-Value Antwerp
Included: Small present (When at MV Antwerp : Coffee/tea, Lunch, Fruits)*
Budget: € 195 pp
Do you want a tailor made CX-training? Give Roeland a call NL: +31 (0)40 201 33 28 BE: +32 (0)3 212 15 15 CLICK HERE TO EMAIL | ||||
*We send you a quotation when location/lunch is required |